PAD-863 Introduction to Performance Improvement Strategies
Public Service organizations face a constantly changing environment and persisent demands for improved service and operations. In turn, public service practioners must have the knowledge, skills and abilitites to connect mission to strategy through performance improvement. The course examines the history of performance improvement intitatives, including successes and failures. The course reviews a number of relevant theories and practices that drive or connect performance and mission, including building organizational capacity to manage performance, creating a culture of performance improvement, and understanding and addressing the challenges associated with performance improvement processes, techniques and models. Lastly, the course seeks to build capacity to achieve strategic and operational outcomes through informed and institutionalized performance decision making and action.
Prerequisite
Student has satisfied all of the following Academic Unit (Computed) in the selection list Accounting, Accounting and Business Law, Business Administration, Business Administration Executive, Business Analytics, Business Law and Ethics, Entrepreneurship, Finance, Health Administration, Information System, Information Systems and Operations Management, INTO Sawyer Business School, Management and Entrepreneurship, Management Studies, Marketing, Moakley Center for Public Management, Public Administration, Public Administration and Health Administration, Sawyer Business School, Strategy and International Business Or Programs of Study any in the selection list Business Economics Major BSBA