MGT-385 Managing Difficult People at Work
Most employees will encounter difficult interpersonal situations at some point in their careers. This course focuses on the high costs of incivility to employee well-being and productivity. Students will learn techniques to improve their communication skills, and will be assessed on their learning through exams, reflection papers, and role-playing activities. Topics such as abusive supervision, sexual harassment, and abnormal psychology will also be covered. Students will gain insight into how to cope with challenging interpersonal situations, address problematic behaviors, and develop more positive relationships in the workplace.