P.AD-332 Performance Measure Capacities
What types of performance information should public service practitioners track and use in their performance improvement systems? This course seeks to answer this question through a series of critical tasks including defining and operationalizing organizational and/or program goals and objectives, exploring differences and the importance of inputs, outputs and outcomes, specifying key performance indicators, and reporting and communicating results. Students will learn how organizations become results oriented, while considering the intended versus unintended incentives for doing so.