Competency 1: Healthcare Environment
Knowledge and understanding of the healthcare environment, including the healthcare delivery system and the organizations and professions that comprise it, policy, economics, the legal foundation, innovations, community health status and determinants of health, and current issues and trends and anticipated future dynamics.
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| Learning Goal |
Learning Objective |
| Develop and demonstrate broad-based understanding of the U.S. healthcare system, including its key components and their functions, as well as the forces and dynamics at play throughout the system. |
1. Understand the various players and their roles and goals in the U.S. healthcare system, including consumers, providers of care, biotechnology and pharmaceutical companies, insurers, policy makers, and government agencies.
2. Understand the many forces and dynamics at play, including key stakeholders and their agendas, as well as innovation, social determinants of health, the insurance and payment system, and the availability and accessibility of healthcare services. |
Competency 2: Strategic Orientation
Knowledge and skills for internal and external assessment and for developing short- and long-range strategies and actions to guide organizations and respond to, and shape, the healthcare environment.
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| Learning Goal |
Learning Objective |
Develop and demonstrate understanding of and the ability to conduct internal and external assessments, identify key strategic and operational issues in a healthcare organization, and understand and develop strategies and actions to address the issues. More specifically:
- Diagnosis: What is happening in a given situation – internally and/or externally – and why (in other words, what are the causal factors)? What are the strengths and weaknesses of our organization and those with whom we compete? What is the environment in which we operate? What are the key strategic and operational issues that we face? What is the basis for those issues, such as the organization’s attributes and/or specific conditions in the external environment? What do we think will happen in the environment in the future?
- Assessment of Options: What are the alternative strategies and actions that might be available to address the key issues, now and in the future? What might be the consequences of a chosen strategy and actions? What are the relative advantages and disadvantages of each alternative?
- Prescription: What strategies and actions should we select to address the issues?
- Implementation: How do we effectively and efficiently implement the chosen strategies and actions?
- Organizational Adaptation and Capacity Development: What capabilities are needed in the organization to effectively and efficiently implement the strategies and actions?
- Evaluation: How do we assess the effectiveness and outcomes of the strategies and actions? |
1. Understand and apply the Trends, Assumptions, and Implications (TAI) methodology to the healthcare field.
2. Understand how to assess and present key attributes of a healthcare organization’s internal and external environments – specifically, strengths, weaknesses, opportunities and threats/challenges.
3. Understand how to identify and present key strategic and operational issues facing a healthcare organization and how to develop, evaluate, and select strategies (goals, objectives, and implementation steps) to address those issues. |
Competency 3: Leadership
Knowledge and skills to help individuals, teams and organizations to more effectively and ethically achieve their missions. This includes leadership-related self-awareness and self-development, critical and strategic thinking, change leadership, building and sustaining group and organizational culture, constructive engagement with organizational politics, conflict management and negotiation, and stewardship of resources.
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| Learning Goal |
Learning Objective |
| Develop and demonstrate understanding of the principles, theories, and practice of business leadership in healthcare administration. |
1. Understand the principles and theories of business leadership and various leadership styles.
2. Apply business leadership principles and styles to personal experiences and specific healthcare contexts and leadership challenges.
3. Assess one’s own leadership competencies and style, engage in reflective practice related to this, and incorporate this self-assessment and reflection into one’s own leadership development.
4. Prepare and begin implementing a personal leadership development plan for professional growth, including the integration of ethics into practice. |
Competency 4: Management
Knowledge and skills for managing people, projects, situations, systems and organizations. With a focus on patients, this includes strategic and operational planning, analytical and critical thinking, problem solving and decision making, project management, and management of human and material resources. These apply across the major operational functions of healthcare organizations, including human resources, finance, service delivery, performance improvement and patient safety, marketing, and information collection and dissemination.
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| Learning Goal |
Learning Objective |
| Develop and demonstrate broad-based understanding of the operations and dynamics of healthcare organizations, along with the skills to be effective managers. |
1. Understand the core business areas of healthcare organizations, including care delivery, organizational behavior, planning, accounting and finance, legal, quality and patient safety, information systems, human resources, marketing, data analytics and project management.
2. Understand key aspects of organizational design and function, including organizational structure, climate and culture, communication, and teamwork.
3. Identify, and suggest useful approaches to address leadership opportunities and challenges in healthcare organizations. |
Competency 5: Communication and Relationship Management
Knowledge and skills to effectively communicate and engage with people inside and outside of healthcare organizations – one-on-one and in teams – in writing, verbally and in presentations.
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| Learning Goal |
Learning Objective |
| Written Communication: Demonstrate the ability to communicate effectively in various forms of writing, including short memos and longer thematic papers. |
1. Develop a topic with appropriate supporting information.
2. Organize written communication logically and effectively.
3. Use correct word choice and effective sentence structure.
4. Employ normal conventions of spelling, grammar and punctuation.
5. Provide examples and supporting evidence.
6. Communicate accurate quantitative information.
7. Provide clear summary and conclusions. |
| Verbal Communication: Demonstrate the ability to communicate effectively one on one, in small groups and in large groups, including delivering effective presentations. |
1. Be able to use both inquiry and advocacy in conversations.
2. Develop a presentation with an appealing storyline and appropriate examples and supporting information.
3. Organize a presentation effectively, with a clearly defined beginning, middle and ending.
4. Deliver a presentation with attention to volume, clarity, grammatical correctness and eye contact with the audience.
5. Use communication aids effectively, such as slides and videos.
6. Summarize the presentation. |
Competency 6: Professionalism
Knowledge and skills to behave professionally and ethically, to develop and advance one’s career, and to be active participants and contributors in the healthcare and general communities.
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| Learning Goal |
Learning Objective |
| Demonstrate the ability to identify the range of professional behaviors and behave in a professional manner in all situations, including one-on-one interactions and in small and large groups, as well as demonstrate the ability to identify career goals and pursue suitable professional development activities, including networking, to achieve the goals. |
1. Exhibit professionalism in appearance, demeanor, reliability, competence, accountability and ethics.
- Appearance: Maintain a professional appearance by selecting the appropriate attire for a given situation.
- Demeanor: Exude confidence, but not arrogance. Be polite and well spoken, whether interacting with customers, co-workers or superiors. Maintain composure in all situations.
- Reliability: As a professional, find a way to get every job done. Respond to people promptly and follow through on promises in a timely manner.
- Competence: Strive to be an expert in your chosen field by gaining the requisite knowledge and skills by taking educational courses, attending seminars, participating in professional organizations, and working with mentors.
- Accountability: Always be accountable for your actions. If you make a mistake, take responsibility and work to resolve the issue. Don't try to place the blame on someone else.
- Ethics: Always behave in an ethical manner, such as:
a. Identify conflicts of interests and pressures that could lead to unethical conduct.
b. Understand what kinds of questions are helpful to ask oneself when confronting an ethical dilemma.
c. Demonstrate the ability to identify and take into account the interests of different stakeholders.
d. Understand how business strategies that facilitate “doing good” can be made consistent with profitability.
e. Understand that what is legal may not always be ethical and that what is ethical may sometimes not be legal.
f. Appreciate that ethical norms vary across different countries and cultures.
2. Develop regularly updated plans for career goals and development that include both knowledge and skills enhancement as well as professional networking. |