2023-2024 Catalog

P.AD-863 Introduction to Performance Improvement Strategies

Public Service organizations face a constantly changing environment and persisent demands for improved service and operations. In turn, public service practioners must have the knowledge, skills and abilitites to connect mission to strategy through performance improvement. The course examines the history of performance improvement intitatives, including successes and failures. The course reviews a number of relevant theories and practices that drive or connect performance and mission, including building organizational capacity to manage performance, creating a culture of performance improvement, and understanding and addressing the challenges associated with performance improvement processes, techniques and models. Lastly, the course seeks to build capacity to achieve strategic and operational outcomes through informed and institutionalized performance decision making and action.