P.AD-866 Connecting Measurement to Performance Improvement
Public service practioners are well positioned to change and enhance their programs and organizations, but doing so requires an awareness and use of recognized innovations: web-based resources for best practices and award-winning programs; as well as networking and partnering across organizations and borders to broaden and leverage professional resources. This course calls upon students to explore and help create opportunites to improve or to share innovations as a fundamental component of performance improvement. Students will look at the role of incentives to move from current practices to improve strategic and operational efforts.